9 Sep 2026 09:16 BST
Dear Customers,
We are aware of a potential issue currently impacting leased line and broadband services.
Our technical team is investigating the issue and working to identify the cause.
We will provide further updates as soon as more information becomes available.
We apologise for any inconvenience this may be causing and thank you for your patience and understanding.
Kind regards,
Stream Networks Ltd
9 Sep 2026 09:54 BST
Dear Customers,
We can see that services are now starting to restore.
As our investigation has progressed, we can confirm that the issue has only impacted broadband services. Ethernet leased line services have not been affected.
Please retest your services and let us know if you continue to experience any issues.
Kind regards,
Stream Networks Ltd
9 Sep 2026 10:19 BST
This incident has been resolved.