Stream Networks

Dear Customer, We have been notified of planned maintenance affecting one of our resilient inter-datacentre links. No customer impact is expected; however, we are providing advance notice in line with our change management procedures. Further details are provided below. Affected Service One of Stream Networks' inter-datacentre fibre links between our London facilities. Reason for Maintenance Our dark fibre provider is carrying out essential fibre network upgrade works within the London Docklands area. Expected Impact The affected fibre link will be unavailable for the duration of the maintenance window. This link forms part of a resilient multi-path infrastructure between our London datacentres. Three additional inter-datacentre links will remain operational throughout the maintenance period and no customer impact is expected under normal operating conditions. As with any infrastructure maintenance, there remains a small risk of unforeseen issues. Our engineering team will monitor the network throughout the maintenance window and respond accordingly should any unexpected service impact occur. If you have any questions regarding this maintenance, please contact the Stream Networks support team.

Dear Customer, We will be carrying out scheduled maintenance on one of the core routers within the Stream Networks backbone to enable additional 100Gbps network capacity as part of our ongoing core network upgrade programme. During the maintenance window, customers using broadband services may experience a brief interruption to connectivity while the router is restarted and network services reconverge. We expect the interruption to last no longer than 15 minutes. Maintenance Window Start: Thursday 9 July 2026 – 20:00 End: Friday 10 July 2026 – 01:00 Whilst it is important for Stream Networks to carry out maintenance such as this to ensure the ongoing performance, resilience and reliability of our network, we will do everything possible to minimise disruption. We appreciate your patience and apologise for any inconvenience this may cause. Kind regards, Stream Networks Ltd

Dear Customer, We will be carrying out scheduled maintenance to introduce an additional transit connection into our core network, further enhancing the resilience and capacity of our network infrastructure. During the maintenance window, customers may experience brief interruptions to connectivity while network routing reconverges. Maintenance Window Start: Wednesday 8 July 2026 – 21:00 End: Thursday 9 July 2026 – 03:00 Whilst it is important for Stream Networks to carry out maintenance such as this to ensure the ongoing performance, resilience and reliability of our network, we will do everything possible to minimise disruption. We appreciate your patience and apologise for any inconvenience this may cause. Kind regards, Stream Networks Ltd

Dear Customer, We have been notified of planned maintenance affecting one of our resilient inter-datacentre links. No customer impact is expected; however, we are providing advance notice in line with our change management procedures. Further details are provided below. Affected Service One of Stream Networks' inter-datacentre fibre links between our London facilities. Reason for Maintenance Our dark fibre provider is carrying out essential fibre network upgrade works within the London Docklands area. Expected Impact The affected fibre link will be unavailable for the duration of the maintenance window. This link forms part of a resilient multi-path infrastructure between our London datacentres. Three additional inter-datacentre links will remain operational throughout the maintenance period and no customer impact is expected under normal operating conditions. As with any infrastructure maintenance, there remains a small risk of unforeseen issues. Our engineering team will monitor the network throughout the maintenance window and respond accordingly should any unexpected service impact occur. If you have any questions regarding this maintenance, please contact the Stream Networks support team.

Hi All, We will be upgrading the backup links on our Cloud infrastructure. Maintenance is not expected to impact services, although brief interruptions may occur. Kind Regards, Stream Networks

Dear Customer, We will be performing scheduled BGP maintenance on our LNS infrastructure. This is not expected to be customer affecting. However, customers may experience brief interruptions whilst routes update. Kind Regards, Stream Networks

Dear Customer, We will be performing scheduled BGP maintenance on our backup path to our Data Centre in Newbury. This is not expected to be customer affecting. However, customers may experience brief interruptions whilst the route's are update. Kind Regards, Stream Networks

Dear Customer, We will be performing scheduled BGP maintenance to our Data Centre in Newbury. This is not expected to be customer affecting. However, customers may experience brief interruptions whilst the route's are update. Kind Regards, Stream Networks